FAQ

Sign-up is designed to be quick. Head to the registration page, enter your details, and confirm your information. After you’re in, you’ll be able to play with Gold Coins right away, and you may see Sweeps Coin offers available depending on eligibility.To keep things smooth later, use accurate information from the start (name, address, and date of birth). This matters because identity verification is required before any prize redemption can be approved.If you run into a problem during registration (like a verification email not arriving), check your spam/junk folder first, then try again after a few minutes. If it still doesn’t show up, contact support at support@taosweeps.com.

TaoSweeps Casino uses a dual-currency system:Gold Coins (GC) are for entertainment play. They let you enjoy games in a social-casino format without prize redemptions.Sweeps Coins (SC) are promotional entries that can be used to play eligible games and, if you meet the requirements, request prize redemptions based on your SC balance.Both currencies can be used across the site’s game library, but only SC is tied to redemption eligibility. If you’re ever unsure which balance you’re using, check the wallet area before launching a game.

New players can receive a sign-up bonus of 10,000 GC + 0.20 SC. This is a no-deposit style bonus and is generally credited automatically after account creation and verification steps are completed.This bonus is intended to help you get a feel for the games and the platform before you decide whether to purchase additional Gold Coins packages that may include SC promotional entries.Important note: prize redemptions from free play are commonly subject to strict limits (see the redemption questions below), so always review the promotion terms inside your account before planning your gameplay around a specific cashout goal.

In many cases, the sign-up reward is applied automatically rather than requiring a code. However, TaoSweeps may run limited promos where a code is needed (most commonly tied to referrals).If you have a referral code/link from a friend, use it exactly as provided during sign-up or in the designated promo field. If the code wasn’t applied correctly, reach out to support quickly—bonus windows can be time-sensitive, and fixes are easier when requested right away.

TaoSweeps Casino typically features recurring promos that reward consistent play and check-ins, such as:A Daily Login Reward, which you claim manually each day (it refreshes every 24 hours).A Lucky Wheel spin, available every 12 hours, where you spin to receive a random Gold Coins or Sweeps Coins prize.A Referral Program, where qualified referrals can earn you rewards. The new player usually needs to use your referral code or link for it to track.Since promos can change, keep an eye on the promo area inside your account. Claim windows can be short, so if you see a reward pop-up when you log in, grab it then—waiting can mean missing that cycle.

TaoSweeps Casino supports USD and commonly accepts Visa, MasterCard, and PayPal for purchases.If a payment fails, the most frequent causes are mismatched billing details, bank/PayPal security checks, or browser pop-up/script blockers interfering with the checkout window. Double-check your billing address and try a different browser or device if needed.

Sweeps Coins (SC) can be eligible for prize redemption once you meet the platform’s requirements. Key points players ask about most often:Minimum redemption: Typically 100 SC ($100) to request a redemption.Free play redemption cap: Winnings derived entirely from free play (like welcome bonus, daily login rewards, and similar giveaways) may be limited to a maximum redemption of $25.Referral redemption cap: Winnings from referral-awarded promotional entries may be limited to $50 maximum redemption.These limits are crucial if your balance is built mostly from promotional SC rather than play tied to purchases. Always confirm the current terms in your account area before you commit time to a redemption strategy.

A wagering requirement (also called playthrough) is how much you must play through before winnings can be redeemed. Example: 1x playthrough means you generally need to wager the same amount as the bonus amount once.At TaoSweeps, some free SC offers are commonly treated as 1x playthrough, while player reports and reviews indicate certain purchased bundles may carry higher requirements—sometimes reported as up to 20x before winnings can be eligible for redemption.Game type can matter too. Slots usually contribute fully (commonly 100%), while automated table-style games may not contribute as favorably. If your goal is redemption, it’s smart to confirm what counts, how much remains, and whether your selected games contribute the way you expect before you request a cashout.

TaoSweeps Casino is intended for USA players only, excluding restricted states. Reported restricted states include:California, Connecticut, Idaho, Louisiana, Michigan, Mississippi, Montana, Nevada, New Jersey, New York, Tennessee, and Washington.Eligibility rules can change, so if you travel or move, re-check your account status before making purchases or attempting a redemption.

Yes. KYC verification is mandatory before any redemption can be processed. This is a standard security step used to confirm identity, prevent fraud, and keep the platform compliant.You may be asked for documents such as: A government-issued photo ID, and proof of address (like a recent utility bill or bank statement).To avoid delays, make sure your photos are clear, all corners are visible, and your account details match your documents. If anything doesn’t match (even small formatting differences), verification can take longer.

TaoSweeps Casino is typically accessible through a mobile browser, so you can play on your phone or tablet without installing an app. For the best experience, use an updated browser and a stable connection.If games don’t load on mobile, try switching between Wi-Fi and cellular, closing background apps, and refreshing the page. Clearing browser cache can also help if a game gets stuck on a loading screen.

TaoSweeps offers a slot-forward lineup plus other popular casino-style categories like fish tables and keno. The platform includes content from multiple studios, including Hacksaw Gaming, Betsoft, Novomatic, Playson, Endorphina, 3 Oaks, Kalamba Games, CT Gaming, and more.Game availability can vary over time, but you can expect a mix of classic-style slots, modern feature-heavy titles, and quick sessions that work well on both desktop and mobile. If you’re hunting for a specific provider, use the site’s filters/search to spot the titles you want faster.

If you need help, email support@taosweeps.com. Live chat may also be available on-site, which is usually the quickest route for urgent issues like login trouble, missing promo credit, or a stuck verification status.Before you reach out, it helps to include: your account email, the exact time the issue happened, your device/browser, and screenshots if relevant. Clear details = faster fixes.