Terms and Conditions

These service terms explain the rules that apply when you access or use TaoSweeps Casino’s website, create or use a player account, play games, participate in promotions, and use any related features or support services we provide (together, the “Services”).

By visiting the site, registering an account, or using any part of the Services, you agree to follow these conditions of use. They are designed to set clear expectations, outline player responsibilities, and describe how TaoSweeps Casino operates the platform in a fair, transparent, and responsible way.

Who Can Use TaoSweeps Casino

TaoSweeps Casino is intended for adults only.

To use the Services, you must:

• Be at least 21 years of age (or older if your local laws require a higher age)
• Be legally permitted to participate in online sweepstakes-style gaming where you are located
• Use the Services only from locations where access is allowed

It is your responsibility to understand and comply with the laws that apply to you. We may restrict or refuse access in certain states, countries, or regions, and availability can change over time.

Creating an Account - Getting Started the Right Way

When you register, you agree to provide accurate, complete, and up-to-date information. Your account must be created in your own legal name and for your personal use.

To protect players and the platform, TaoSweeps Casino may limit account creation and use, including:

• Limiting the number of accounts permitted per person, household, device, payment method, or IP address where reasonably necessary
• Refusing registrations that appear inaccurate, incomplete, or inconsistent
• Requesting updates if your details change (such as email address or physical address)

Verification Checks (KYC) - Why We Ask for Documents

To meet operational and player-protection standards, we may request information or documents to confirm details such as your identity, age, address, and payment method ownership. These checks may be required:

• Before you can redeem prizes (withdrawals)
• If your account activity requires review
• If we need to confirm eligibility for promotions or account security

Verification requests can include documents such as government-issued ID, proof of address, or proof that you control a payment method. If verification is not completed, we may be unable to process redemption requests or may limit access to certain Services until the review is finished.

Account Security - Your Login, Your Responsibility

You are responsible for keeping your login details confidential and for all activity that occurs through your account, whether authorized by you or not.

Your TaoSweeps Casino account is personal and must not be:

• Shared with anyone else
• Sold, transferred, or assigned
• Used on behalf of another person

If you believe your account has been compromised, contact support as soon as possible so we can help secure it.

Coins, Deposits, Withdrawals, and Balances - Key Practical Rules

TaoSweeps Casino operates using a dual-currency model that may include Gold Coins (GC) and Sweeps Coins (SC). Gold Coins are used for entertainment gameplay, and Sweeps Coins may be used for sweepstakes-style play and may be eligible for prize redemption once requirements are met.

Important notes:

• Sweeps Coins are not sold as a standalone purchase item. They may be offered as part of promotions or as complimentary additions with eligible Gold Coin packages, consistent with the sweepstakes model.
• 1 Sweeps Coin is generally equivalent to $1 USD in redemption value, subject to these platform rules and any applicable limits.

Payment methods may include Visa, MasterCard, and PayPal where available. Processing times, limits, fees (if any), and availability can vary based on your location, your chosen method, and verification status.

When you request a redemption (withdrawal), we may:

• Review the request for compliance with these platform rules and any applicable promo rules
• Require that identity verification is completed before approval
• Apply reasonable checks to help prevent fraud, chargeback abuse, or unlawful activity

Balances shown on the site are intended to reflect your account status, but they may be adjusted if an error is identified (see “Errors and technical issues” below).

Bonuses and Promotions - Extra Rules Often Apply

From time to time, TaoSweeps Casino may offer promotions such as sign-up bonuses, verification rewards, purchase-related offers, daily login rewards, referral benefits, mail-in entries, VIP rewards, or other limited-time promotions. These offers may come with additional bonus terms that apply on top of these service terms.

Common promotion conditions may include:

• Eligibility requirements (such as location, account status, or verification)
• Time limits for claiming or using a bonus
• Game eligibility restrictions or different contribution rates toward playthrough
• Playthrough requirements (for example, Sweeps Coins generally must be played at least once before redemption eligibility)
• Limits on maximum redemption from certain promotional sources

Some promotion-specific caps that may apply include:

• Winnings derived entirely from free promotional play may be limited to a maximum redemption value of $25.
• Winnings derived from referral-based promotional entries may be limited to a maximum redemption value of $50.
• Redemption limits may also vary by account status, VIP level, EXP, location, or other reasonable criteria disclosed in the relevant promo rules.

Always review the specific promotion terms shown in the offer, in your account, or in any promotional message before participating. If there is a conflict between these service terms and a specific promotion’s rules, the promotion’s rules apply for that promotion.

Game Access and Feature Availability - What You Should Expect

We aim to provide a smooth, enjoyable experience across devices, but game and feature availability may vary due to:

• Your location or eligibility status
• Device and browser compatibility
• Scheduled maintenance or updates
• Software changes from providers
• Technical incidents or connectivity issues

Games, promotions, and site features may be added, removed, paused, or limited at any time. TaoSweeps Casino does not promise that any particular game, provider, feature, bonus, or payment method will be available in every region or at every moment.

Fair Use Standards - Protecting Players and the Platform

You agree to use the Services lawfully and in good faith. Prohibited behavior includes, but is not limited to:

• Using false, misleading, or stolen identity or payment details
• Collusion or coordinated play intended to manipulate outcomes or promotions
• Fraud, chargeback abuse, or attempting to reverse legitimate transactions improperly
• Bonus abuse, including attempts to claim offers multiple times through multiple accounts or similar methods
• Using bots, scripts, automation tools, or unauthorized software
• Attempting to interfere with the website, games, promos, or security systems
• Letting someone else use your account or using someone else’s account

If activity appears inconsistent with normal personal gameplay or violates these platform rules, we may review your account activity.

When We May Restrict Access - Balanced Operator Rights

To keep the Services secure and fair, TaoSweeps Casino may take reasonable actions when needed, including:

• Refusing or limiting access to the Services
• Pausing or removing promotional eligibility
• Delaying or freezing transactions while a review is completed
• Suspending or closing an account in cases of rule violations, suspected misuse, incomplete verification, or risk concerns

Any action taken will be based on what we reasonably believe is necessary to protect players, the platform, and the integrity of promotions and redemptions.

Errors, Mistakes, and Technical Problems - How They’re Handled

From time to time, issues may occur such as:

• Site outages or interrupted sessions
• Game malfunctions or communication errors
• Incorrect display of balances, prizes, or promotional details
• Mistaken crediting of coins or rewards

If a technical issue or obvious error occurs, TaoSweeps Casino may correct the error and adjust affected balances or promotion outcomes in a fair and reasonable manner. Where appropriate, we may void gameplay or transactions directly impacted by the error, especially if the result was produced by a malfunction rather than normal operation.

Responsible Gaming and Player Care

Gambling-style entertainment should be treated as fun, not as a way to make money. If playing stops feeling enjoyable, take a break and seek support.

TaoSweeps Casino may provide tools that help you manage your play, such as limits or account controls. If you need help, visit our Responsible Gaming page for guidance and support options.

Intellectual Property - Using the Site Content Properly

All website content and materials, including branding, logos, design elements, text, original graphics, and software components, belong to TaoSweeps Casino or its licensors and are protected by applicable intellectual property laws.

You may not copy, reproduce, republish, distribute, reverse engineer, or commercially exploit any site content without written permission, except where permitted by law for personal, non-commercial use.

Third-Party Providers and Linked Services

Some Services rely on third-party providers, including game studios, payment processors, and verification or security vendors. For example, games on TaoSweeps Casino may be supplied by providers such as 3 Oaks, Betsoft, Boldplay, Caleta Gaming, Casino Technology (CT Gaming), ELA Games, Endorphina, Felix Gaming, Gaming Corps, Gamzix, Hacksaw Gaming, KA Gaming, Kalamba Games, Mancala Gaming, Mascot Gaming, NetGaming, Novomatic, Onlyplay, Playson, Red Rake Gaming, and Slotmill, among others.

Because third parties operate their own systems, certain parts of the Services may be affected by their availability, updates, or operational limitations. We may also link to external sites or tools. If you choose to use them, you do so at your discretion and subject to any third-party terms that apply.

Liability Limits - A Clear, Fair Scope

TaoSweeps Casino works to provide a reliable service, but we are not responsible for losses or damages arising from circumstances outside our reasonable control, including:

• Internet disruptions, device issues, or incompatible browsers
• Player mistakes (such as sending funds through an unsupported method or entering incorrect details)
• Third-party outages or failures (payment, hosting, verification, or game providers)
• Unauthorized access caused by failure to protect your login credentials
• Events such as severe service interruptions, emergencies, or other force majeure situations

Nothing in these service terms limits rights that cannot be limited under applicable law.

“As Is” and “As Available” - No Constant-Availability Promise

The Services are provided on an “as is” and “as available” basis. While we work to keep the platform running smoothly, we cannot guarantee uninterrupted access, constant availability, or error-free operation at all times.

Updates to These Platform Rules

TaoSweeps Casino may revise these service terms from time to time to reflect updates to the Services, operational practices, legal requirements, or security standards.

The most current version posted on the website will apply from the date it is published (unless a different effective date is stated). We recommend checking this page periodically so you stay aware of current account rules and service terms.

Other Policies You Should Review

These service terms work alongside other helpful policy pages and promotion rules posted on the site, including:

• Privacy Policy
• Cookie Policy (if published)
• Bonus or Promotion Rules (where applicable)
• AML/KYC policy (where applicable)

If a promotion has specific rules, those promotion rules apply to that offer in addition to these site terms.

Contact TaoSweeps Casino Support

If you have questions about these service terms or your account, contact our support team by email at support@taosweepscasino.com. Support options may also include live chat where available on the website.

Using TaoSweeps Casino means following these platform rules so the Services remain secure, fair, and clear for everyone. Continued use of the site and your account indicates ongoing acceptance of the current terms.